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Built to last

Our 5-year guarantee

We build every frame ourselves, so we're happy to stand behind every frame ourselves. For five years, in writing.

What's covered

The guarantee covers the bones of your furniture: the structural frame, the joints and rails, and the workmanship that holds it all together. Gas-lift mechanisms on our ottoman beds are covered too. If a fault like that shows up within five years of delivery, we'll repair or replace the affected part and it won't cost you anything.

What it doesn't cover

Fabrics, fillings and cushions soften and settle with everyday use. That's normal life, not a fault, so it isn't covered. The same goes for accidental damage, stains, misuse, alterations, and furniture used commercially.

Making a claim

Send us a message through the contact page with your order number, a quick description of what's happened and a photo or two. A real person will read it and reply with next steps, usually within a few working days.

The guarantee runs from your delivery date and applies to the original purchaser. It sits alongside your statutory rights and doesn't affect them.

Good to know

Frequently asked questions

Is delivery really free?

Yes. We offer free delivery to most of the UK mainland, with nothing added at checkout. Some remote areas, including the Scottish Highlands and islands, may involve a longer timeframe or a surcharge, so please get in touch before ordering if you are unsure. Assembly is available as an optional paid add-on.

Can I pay in instalments?

Yes. We offer Klarna and Clearpay, letting you split your order into 3 interest-free payments. Select Klarna or Clearpay at checkout. 18+, T&Cs apply, credit subject to status.

Where is your furniture made?

Our beds, and a number of our sofas, are handmade here in the UK. The rest of the sofa range is designed by us here in the UK and built to our designs by specialist manufacturers in Europe and Asia that we have worked with for years. Every product page tells you which is which, and every piece carries the same 5-year guarantee.

What guarantee do you offer?

Every piece comes with our 5-year frame guarantee. If something goes wrong with the frame in normal use, we put it right.

How long does delivery take?

Most orders are delivered within 7 to 15 days. In-stock items are often sooner, while made-to-order pieces use the full window. The exact dates for your item are shown on its product page.